These general conditions govern the use of the site www.royal-glass.com
Type of site: e-commerce
All content published and made available on this site is the property of Royal Glass and its creators. This includes, but is not limited to images, texts, logos, documents, downloadable files and anything that contributes to the composition of this site.
Users may post the following information on our site:
– Public comments
By posting publicly on our site, you agree not to act illegally or violate the terms of acceptable use listed in this document.
When you create an account on our site, you agree to the following:
1. That you are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account, and
2. That all personal information you provide to us through your account is up to date, accurate and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our site illegally or if you violate the terms of acceptable use.
Sales of goods and services
This document governs the sale of goods made available on our site.
The goods we offer include: – Glasses, Carafes, Gift boxes
The goods linked to this document are the goods which are displayed on our site at the time you access it. This also includes all products listed as being out of stock. All information, descriptions or images that we provide about our goods are described and presented with the best possible precision. However, we are not bound by such information, descriptions or images as we cannot guarantee the accuracy of every product or service we provide. You agree to purchase such goods at your own risk.
We accept the following payment methods on the site:
– Credit/debit card
When you provide us with your payment information, you confirm to us that you have authorized the use and access to the payment instrument you have chosen to use. By providing us with your payment details, you confirm that you authorize us to charge the amount due to this payment method.
If we believe your payment has violated any law or any of our terms of service, we reserve the right to cancel your transaction.
Transport and delivery
When you make a purchase from our site, you agree to provide a valid email and shipping address for the order. We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund for the amount you paid. You agree that you are responsible for monitoring your method of payment. While we aim to provide you with an accurate estimate of shipping times and costs, these may vary due to unforeseen circumstances.
Reimbursement of goods
We accept refund requests on our site for products that meet any of the following requirements:
– the item was broken during transportation
– the item is not as described on the site
Refund requests can be made within 2 days of receipt of your goods and include pictures showing evidence of the claim.
Please follow this procedure to return your items by mail: contact us via our email address to obtain the terms of return of the articles and attach an explanatory photo.
Limitation of liability
Royal Glass or any of its employees will be held responsible for any problems arising from this site, however royal Glass and its employees will not be held responsible for any problems arising from any improper use of this site.
As a user, you hereby release Royal Glass from all liability, cost, cause of action, damage or expense arising out of your use of this site or your violation of any of the provisions in this document.
This document is subject to the laws applicable in France and aims to comply with its necessary rules and regulations. This includes the EU-wide regulations set out in the GDPR.
If at any time any of the provisions set forth in this document is found to be inconsistent or invalid under applicable law, those provisions will be deemed void and will be removed from this document. All other provisions will not be affected by the laws and the rest of the document will still be considered valid.
These terms and conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes in the way we operate our site and the way we expect users to behave on our site. We recommend that our users check these terms and conditions from time to time to ensure they are aware of any updates. If necessary, we will notify users by email of changes to these terms or post a notice on our site.
Please contact us if you have any questions or concerns. Our contact details are as follows:
07 89 33 35 63
The Atrium, Blackthorn Road, Dublin 18, Ireland
Effective Date: December 7, 2020
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Happy Royal Glass Owners
J’ai reçu ma commande Royal Glass…une belle découverte !
J’ai reçu ma commande Royal Glass…un Graal et 4 verres Gran Ultima (le Set Luxe) et j’en suis très satisfait : Esthétiquement, ces verres sont parfaits, et côté gustatif ils amènent indéniablement un énorme “plus” dans la dégustation des vins ! C’est étonnant et tellement génial qu’il me sera difficile de boire des vins dans d’autres contenants à l’avenir…
Verre excellent !
Verre excellent ! Se tiens très bien en main ! Et la carafe superbe
Vraiment agréablement surpris
Vraiment agréablement surpris par la qualité de ce verre, sans compter le « boost » à la dégustation. Mes doutes quant aux louanges lues dans les différentes revues ont disparu dès la 1ère utilisation.
Les verres m’ont bluffés
Je bois du vin très fréquemment, et je ne m’attendais pas à voir une telle différence gustative (positive évidemment). C’est sûr, je les adopte. J’envisage d’acheter le décanteur très bientôt… Merci !
The delivery was swift and the glasses are superb. You really can taste the wine more fully than in other glasses I have used.
Supers expérience d’achat !
Superbes produits ! L’expérience de dégustation est impressionnante (je vous encourage à servir le même vin dans un verre Royal Glass et un simple verre à vin) ces verres sont magiques et révèlent le potentiel des vins. Idem pour la carafe qui est top et surtout avec un format facile à nettoyer. Sans oublier un suivi parfait et une écoute du client. J’avais quelques questions avant mon achat et les conseils ont été top !