At our online store, we take pride in creating and delivering premium wine glasses to our customers. We strive to provide you with the highest quality products and exceptional customer service. However, we understand that there may be instances where you may need to return or seek a refund for your purchase. Please read our Return and Refund Policy outlined below.

Returns: If you receive your wine glasses and find them to be damaged, defective, or not as described, we offer a hassle-free return process. To initiate a return, please follow these steps:

1. Contact our customer support team within 7 days of receiving your order. You can reach us at contact@royalglass.com.
2. Provide your order details and a clear description of the issue with the wine glasses.
3. Our customer support team will guide you through the return process, providing you with instructions on packaging and shipping the items back to us.

Please note the following conditions for returns:

• The wine glasses must be unused, in their original packaging, and in resalable condition.
• Returns must be initiated within 7 days of receiving the order.
• You are responsible for the return shipping costs unless the return is due to our error.

Once we receive the returned wine glasses and verify their condition, we will process your refund.

Refunds: We offer refunds for eligible returns based on the original payment method used for the purchase. The refund will be issued within [number of days] of receiving and approving the returned wine glasses. Please note that the following conditions apply:

• Refunds will include the purchase price of the returned wine glasses, excluding any shipping fees.
• If the return is due to our error or if the wine glasses are found to be defective, we will cover the return shipping costs.
• If the return is not due to our error, the return shipping costs will be your responsibility.

Please allow for additional processing time for the refund to reflect on your account, depending on your bank or payment provider.

Exchanges: We currently do not offer direct exchanges. If you wish to exchange your wine glasses for a different item or style, please follow the return process mentioned above and place a new order for the desired product.

Customer Satisfaction: Your satisfaction is our top priority, and we strive to ensure that you are happy with your purchase. If you have any concerns or questions regarding our products or the return process, please contact our customer support team, and we will be more than happy to assist you.

Please note that this Return and Refund Policy applies only to purchases made directly through our website. For purchases made through authorized retailers or third-party platforms, please refer to their respective return and refund policies.

We thank you for choosing our premium wine glasses, and we are committed to providing you with an exceptional shopping experience.